Refund Policy

1. General Refund Eligibility

Refunds are applicable for:

• Cancellations made by the customer within the eligible time window

• Service disruptions caused by Ambler (e.g., vehicle malfunction, space unavailability)

• Duplicate or accidental payments made through our platform

Refunds will not be processed for:

• No-shows

• Partial use of a booking

• Services cancelled after the start time/date

• Bookings cancelled due to violation of Terms & Conditions

2. Cancellation and Refund Timeline

a. For Ambler Vehicle Rentals

Cancellation Time Before Pickup Refund Percentage

7+ days 70%

3–6 days 50%

Less than 72 hours No refund

b. For Ambler Spaces Bookings

Cancellation Time Before Start Time Refund Percentage

5+ days 70%

2–4 days 50%

Less than 48 hours No refund

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Note: For custom or bulk bookings (e.g., pre-wedding shoots, multi-day events), cancellation terms may differ and will be shared individually.

3. Rescheduling

• Rescheduling is allowed once, free of charge, if requested at least 72 hours before the booking time.

• Any subsequent change or a change made within 72 hours may incur a rescheduling fee or be considered a cancellation.

• Rescheduled bookings are non-refundable if cancelled later.

4. Refund Method

Approved refunds will be processed through the original mode of payment within 7–10 business days. Processing time may vary depending on your bank or payment provider.

If you do not receive your refund within the stipulated period, please contact us at [contact@ambler.in].

5. Refunds for Service Issues

In case of genuine service-related issues (e.g., mechanical failure, double booking), Ambler will offer:

• Full or partial refund based on the extent of the inconvenience

• Alternative vehicle or space (subject to availability)

• Rescheduling at no additional cost

All claims must be submitted with evidence (photos, videos, incident details) within 24 hours of the issue.

6. Force Majeure

Ambler shall not be liable for delays, rescheduling, or cancellations due to events beyond our control, including natural disasters, road closures, political unrest, or extreme weather. Refunds in such cases will be evaluated individually and are not guaranteed.

7. Contact for Refund

For any queries or concerns regarding these terms, contact us at:

Ambler Mobility Pvt. Ltd.
#270 Motia Business Hub NH21 Baddi, Distt Solan HP 173205
Email: contact@ambler.in
Phone: +91-8283838244

Subject Line: "Refund Request – [Booking ID]"

8. Policy Changes

Ambler reserves the right to modify this Refund Policy at any time. Changes will be posted on our website with the updated effective date.